FAQ

Frequently Asked Questions

Emergency information

If you are an emergency case requiring an immediate attention, please call 817 416 7695 . We will give you instructions and directions. If you know the Medical Centre’ s address, please come as quick as possible. If you need to transfer by us, please let us know by phone.

What should I bring to my first appointment?

Please make sure that you arrive at the physician’s clinic at least 15 minutes before your scheduled appointment time so that you can provide us the necessary demographic and insurance information to put you into our system. To save time, you can also print the New Patient Forms located on our forms page and bring them filled out to your appointment.

Do I need a referral to make an appointment?

For PPO commercial insurance, you do not need a referral to make an appointment with us,However it is very helpful to have any recent imaging test or Labs results available at the time of your appointment. For your visit to be covered through your insurance please contact your insurance provider to understand the terms of your policy. Any HMO plan including medicare advantage Plan, Molina health and Other Marketplace Plans, referral from Primary care is required to cover the visit.

How is the doctor-patient relationship different here, compared to other hospitals or clinics?

We believe that our staff members are leaders in providing patient-focused care. We take the time to listen to patients’ concerns and address any questions they may have. We are a physician’s clinic that values all of our patients and appreciate the long-lasting relationships we create with them.

How will I pay for my care?

If you have insurance, please bring in your card and we will either collect your co-pay and bill you through your insurance plan. If you are not insured, we require payment at the time of service. We strive to have all aspects of our practice, including our professional fees, reflect our ethical and rational approach to your care.

What is your cancellation policy?

We require a 24 hour notice to cancel all appointments. Please be sure to contact us if you will not be able to make your scheduled appointment to allow other patients to be seen.

How can I get a hold of my medical doctor?

We take pride in our doctor-patient relationships and schedule plenty of time for you to get all of your questions answered. If you need to get in touch with your medical doctor or physician assistant in between appointments, please contact our main office to leave a message or schedule an appointment.

How can I prevent a cold or flu?

Colds and the flus are commonly transmitted through the nose and mouth. To help prevent colds and flus:

● Thoroughly wash your hands.
● Avoid contact with contagious individuals.
● After being in the company of someone with a cold or the flu, make sure not to touch your nose or mouth where the virus could enter.
● Stay current on your yearly flu vaccinations.
● Drink plenty of water to stay hydrated.

Will I be able to get copies of my test results?

Yes, You are able to review your labs on Patient portal. However the lab results or Imaging results will be discussed in detail at the follow up visit. Upon request we are able to provide you copies of your test results.

Do you allow urgent or same day appointments?

We try our best to accomodate request for urgent visits within 48 hours. However, if you are having an emergency, please go to nearest Emergency room or dial 9-1-1.

What are your office hours of operation?

We are open Monday through Friday from 8:00am to 5:00pm.

Walk in visits at GRC has reopened. Coronavirus (COVID19) Information & Update:Learn More
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